Returns & Exchanges
At Aaron Terence Hughes, we want you to be completely satisfied with your fragrance purchase; however, due to the nature of our products, we can only accept returns on items that are unopened and in their original cellophane packaging within 14 days of delivery.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization number.
Package Your Item
Ensure the fragrance is in its original, unopened condition and securely pack it in the original shipping box to prevent damage during transit.
Ship the Package
Affix the provided return label or use a tracked shipping service to send the item back to our UK-based laboratory for inspection.
Processing and Refund
Once our team verifies the product's seal is intact, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing